CHIPS – TERMS & CONDITIONS

1. Introduction

Welcome to Chips (“we”, “our”, “us”). These Terms & Conditions govern your use of our website, mobile application, and services (collectively, the “Platform”).

By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, do not use the Platform.

2. Eligibility

• You must be at least 18 years old or under supervision of a parent/guardian.
• You confirm that all information provided is accurate and complete.

3. Account Registration

• You are responsible for maintaining your account confidentiality.
• You are responsible for all activities under your account.
• We reserve the right to suspend or terminate accounts at our discretion.

4. Orders & Acceptance

• Placing an order does not guarantee acceptance.
• We reserve the right to:
  • Cancel any order before dispatch
  • Refuse or limit quantities
  • Reject orders due to pricing errors, stock issues, or suspected fraud
  • Cancellation or correction of the order shall be the sole remedy in such cases.
• Order confirmation messages do not guarantee acceptance.
• We may offer pre-order products. We reserve the right to delay or cancel pre-orders and issue a refund without additional liability.

5. Pricing & Errors

• All prices are in Kuwaiti Dinar (KWD).
• Prices may change without notice.
• In case of pricing errors:
  • We may cancel the order, or
  • Contact you to confirm the correct price
  • Cancellation or correction of the order shall be the sole remedy in such cases.

We are not obligated to honor incorrect pricing.

6. Payment Terms

• Payment must be completed before order processing (except COD if available).
• Payment authorization, fraud checks, and transaction approvals are the responsibility of the payment provider and issuing bank.
• We reserve the right to cancel or refuse any transaction suspected of fraud or unauthorized activity.

7. BNPL / Third-Party Services

• Services such as Buy Now Pay Later (BNPL) or bank installment plans are provided by third parties.
• Your agreement is with the provider, not Chips.
• We are not responsible for approvals, fees, delays, or disputes.

8. Delivery & Risk

• Delivery timelines are estimates and not guaranteed.
• Risk transfers to the customer upon:
  • Delivery, or
  • First delivery attempt
• Failed delivery due to incorrect details or unavailability may result in additional charges.
• Ownership of products remains with Chips until full payment has been successfully received, and the product has been delivered. 

9. Returns & Refunds Policy

Return Period

• Returns are accepted within 14 days from delivery date.

Conditions

• Items must be unopened, unused, and in original condition.
• Must include original packaging, accessories, and invoice.

Non-Returnable Items

• Opened or activated electronics  and accessories (phones, tablets, etc.)
• Products that have been activated, registered, or linked to an account (Apple ID, Google account, etc.)
• Items with removed seals
• Used, damaged, or scratched items
• Software, digital products

Defective Items

• Must be reported within 48 hours of delivery
• Subject to inspection before approval

Refunds

• Processed via original payment method
• Processing time: 3–7 working days (excluding bank processing time, which may take up to 14 working days.)

Fees

• Delivery fees are non-refundable
• Return pickup fees may apply

Cancellation

• Orders can only be canceled before dispatch

Abuse

We reserve the right to reject returns or block accounts in case of misuse.

10. Warranty Policy

General

• Products are covered by manufacturer or supplier warranty (if applicable).

Coverage

• Manufacturing defects
• Hardware malfunctions under normal use

Not Covered

• Physical damage
• Water damage
• Misuse or improper handling
• Unauthorized repair
• Normal wear and tear

Process

• Product must be submitted with invoice
• Inspection is required
• Repair or replacement depends on supplier decision and service center
• Warranty is limited to repair or replacement only, and no other compensation shall be provided.

DOA (Dead on Arrival)

• Must be reported within 24–48 hours

Service Time

• Depends on supplier/service center
• We are not responsible for delays

Data Responsibility

• Customer must back up all data
• We are not responsible for data loss

11. Product Information & Availability

• We aim for accuracy but errors may occur.
• Product images are for illustration only.
• Availability is not guaranteed.

12. Promotions & Discounts

• Promotions are subject to specific terms.
• We may modify or cancel promotions at any time.
• Orders abusing promotions may be canceled.
• Promotions and coupons may be limited to one-time use and cannot be exchanged for cash.

13. User Conduct

You agree not to:

• Use the Platform for illegal or fraudulent purposes
• Abuse or misuse services
• Attempt to hack or disrupt the system

We reserve the right to suspend or block violators.

14. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for indirect or consequential damages
• We are not liable for loss of profit, data, or business

Our total liability shall not exceed the order value.

15. Indemnity

You agree to indemnify and hold Chips harmless from any claims, damages, or losses resulting from your misuse of the Platform.

16. Intellectual Property

All content on the Platform is owned by Chips or licensed to us.
You may not use or reproduce it without permission.

17. Termination

We may suspend or terminate access at any time without prior notice if Terms are violated.

18. Governing Law

These Terms are governed by the laws of the State of Kuwait.

19. Dispute Resolution

Any dispute shall first be resolved amicably.
If unresolved, disputes shall be subject to the competent courts of Kuwait.

20. Changes to Terms

We may update these Terms at any time. Continued use means acceptance of updates.

21. Disclaimer

The Platform and all services are provided "as is" without warranties of any kind. We do not guarantee uninterrupted or error-free operation.