Chips

Terms and Conditions

1. Introduction

Welcome to Chips (“we”, “our”, “us”). These Terms & Conditions govern your use of our website, mobile application, and services (collectively, the “Platform”).

By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, do not use the Platform.

2. Eligibility

  • You must be at least 18 years old or under supervision of a parent/guardian.
  • You confirm that all information provided is accurate and complete.

3. Account Registration

  • You are responsible for maintaining your account confidentiality.
  • You are responsible for all activities under your account.
  • We reserve the right to suspend or terminate accounts at our discretion.

4. Orders & Acceptance

  • Placing an order does not guarantee acceptance.
  • We reserve the right to:
    • Cancel any order before dispatch
    • Refuse or limit quantities
    • Reject orders due to pricing errors, stock issues, or suspected fraud
    • Cancellation or correction of the order shall be the sole remedy in such cases.
  • Order confirmation messages do not guarantee acceptance.
  • We may offer pre-order products. We reserve the right to delay or cancel pre-orders and issue a refund without additional liability.

5. Pricing & Errors

  • All prices are in Kuwaiti Dinar (KWD).
  • Prices may change without notice.
  • In case of pricing errors:
    • We may cancel the order, or
    • Contact you to confirm the correct price
    • Cancellation or correction of the order shall be the sole remedy in such cases.

We are not obligated to honor incorrect pricing.

6. Payment Terms

  • Payment must be completed before order processing (except COD if available).
  • Payment authorization, fraud checks, and transaction approvals are the responsibility of the payment provider and issuing bank.
  • We reserve the right to cancel or refuse any transaction suspected of fraud or unauthorized activity.

7. BNPL / Third-Party Services

  • Services such as Buy Now Pay Later (BNPL) or bank installment plans are provided by third parties.
  • Your agreement is with the provider, not Chips.
  • We are not responsible for approvals, fees, delays, or disputes.

8. Delivery & Risk

  • Delivery timelines are estimates and not guaranteed.
  • Risk transfers to the customer upon:
    • Delivery, or
    • First delivery attempt
  • Failed delivery due to incorrect details or unavailability may result in additional charges.
  • Ownership of products remains with Chips until full payment has been successfully received, and the product has been delivered.

9. Returns & Refunds Policy

Return Period

Returns are accepted within 14 days from the date of purchase, excluding consumable products, provided that the original invoice is presented and the product remains in its original condition as at the time of purchase, including the product itself and its original manufacturer packaging, and has not been used.

This policy is applied in accordance with the provisions of the Executive Regulation of Law No. (39) of 2014 concerning Consumer Protection in the State of Kuwait.

Any refund will be processed through the same payment method used at the time of purchase. The time required for the refund to be reflected in the customer’s bank account is subject to the terms and conditions of the respective bank.

Conditions

  • Items must be unopened, unused, and in original condition.
  • Must include original packaging, accessories, and invoice.

Non-Returnable Items

  • Opened or activated electronics and accessories (phones, tablets, etc.)
  • Products that have been activated, registered, or linked to an account (Apple ID, Google account, etc.)
  • Items with removed seals
  • Used, damaged, or scratched items
  • Software, digital products

Defective Items

Customers are encouraged to report defective products promptly after delivery. Defective products are subject to inspection and the applicable warranty, return and exchange terms stated in these Terms & Conditions.

Refunds

  • Processed via original payment method
  • Processing time: 3–7 working days (excluding bank processing time, which may take up to 14 working days.)

Fees

  • Delivery fees are non-refundable
  • Return pickup fees may apply

Cancellation

  • Orders can only be canceled before dispatch

Abuse

We reserve the right to reject returns or block accounts in case of misuse.

10. Warranty Policy

General

Chips provides a 12-month warranty on electrical and electronic devices and accessories sold within the State of Kuwait, or for the warranty period specified under the product description or purchase invoice, starting from the date of purchase.

Products covered by an official authorized dealer/agent within the State of Kuwait are subject to the warranty provided by the authorized dealer/agent and its applicable terms and conditions.

Coverage

The warranty covers manufacturing defects that affect the performance of the device and arise during normal and intended use.

The warranty does not cover malfunctions resulting from misuse, neglect, accidents, or damage caused by factors outside the scope of manufacturing.

Not Covered

The warranty does not cover:

  • Physical damage, water damage, accidents, misuse or improper handling.
  • Neglect or damage caused by factors outside the scope of manufacturing.
  • Repair, servicing or tampering by an unauthorized party.
  • Modification, alteration or tampering with the internal components of the device. In such cases, the warranty will be considered void.
  • Applications, operating systems, software or programming of the device.
  • Protective products, including screen protectors and camera protectors.
  • Cases of all kinds.
  • Hard drives and memory cards.
  • Regular and electronic SIM cards.
  • Accessories included with the device, including headphones, charging cables, chargers and other related accessories.

Process

To process a warranty claim:

  • The product must be submitted with the original purchase invoice.
  • The product is subject to inspection and technical assessment.
  • Based on the technical assessment, CHIPS may:
    • repair the defective part;
    • replace the defective part;
    • replace the product with another product of equivalent current market value; or
    • refund the purchase amount.
  • A refund may be provided where the defective product or required spare part is unavailable due to model obsolescence or discontinuation.
  • Repair or replacement, where applicable, may take up to 31 working days.
  • Products covered by an official authorized dealer/agent are subject to that dealer/agent’s warranty and service procedures.

DOA (Dead on Arrival)

Customers are encouraged to report products that appear defective upon delivery as soon as possible. DOA claims are subject to inspection and the applicable return, exchange and warranty terms.

Service Time

Repair or replacement may take up to 21 working days, depending on the nature of the issue, availability of spare parts and the service required.

Products covered by official authorized dealers/agents are subject to the applicable dealer/agent warranty and service procedures.

Data Responsibility

Customers are responsible for backing up their data before submitting a device for warranty, maintenance or repair service. Chips does not cover loss or damage to data, information or software resulting from servicing, repair or related circumstances, subject to applicable law.

11. Maintenance & After-Sales Service

Maintenance and Repair Services

Chips Workshop provides maintenance and repair services for devices that are no longer covered by the manufacturer’s warranty. Services may include replacement or repair of defective parts, including screens, batteries, cameras and other components, as well as hardware maintenance, repair and software/programming services.

Spare Parts Warranty

  • Replacement spare parts installed by CHIPS Workshop are covered by a 30-day warranty from the date of receipt, excluding breakage.
  • This warranty applies only to the replacement part and does not extend to any other component of the device.
  • Maintenance and programming services are excluded from this spare-parts warranty.

Service Period

Maintenance or replacement services may take up to 31 working days, depending on the availability of spare parts and the nature of the required service.

12. Personal Data

By accepting these Terms and/or completing a purchase, the customer acknowledges and agrees that Chips Retail and Wholesale Company (CHIPS), and companies within the CHAYAH Group as applicable, may collect, store, retain, review, use and process personal data provided by the customer, either internally or through authorized third-party service providers.

Such information may include, where applicable, the customer’s name, address, telephone number, date of birth, nationality, job title, banking and tax information, and other relevant information provided in connection with the customer’s purchase or services.

Personal data may be used for purposes including data analysis, administrative operations, service provision, and compliance with applicable tax, audit and regulatory requirements.

Customers acknowledge that information provided for these purposes should be accurate, complete and up to date.

13. Product Information & Availability

  • We aim for accuracy but errors may occur.
  • Product images are for illustration only.
  • Availability is not guaranteed.

14. Promotions & Discounts

  • Promotions are subject to specific terms.
  • We may modify or cancel promotions at any time.
  • Orders abusing promotions may be canceled.
  • Promotions and coupons may be limited to one-time use and cannot be exchanged for cash.

15. User Conduct

You agree not to:

  • Use the Platform for illegal or fraudulent purposes
  • Abuse or misuse services
  • Attempt to hack or disrupt the system

We reserve the right to suspend or block violators.

16. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect or consequential damages
  • We are not liable for loss of profit, data, or business

Our total liability shall not exceed the order value.

17. Indemnity

You agree to indemnify and hold Chips harmless from any claims, damages, or losses resulting from your misuse of the Platform.

18. Intellectual Property

All content on the Platform is owned by Chips or licensed to us.
You may not use or reproduce it without permission.

19. Termination

We may suspend or terminate access at any time without prior notice if Terms are violated.

20. Governing Law

These Terms are governed by the laws of the State of Kuwait.

21. Dispute Resolution

Any dispute shall first be resolved amicably.
If unresolved, disputes shall be subject to the competent courts of Kuwait.

22. Changes to Terms

We may update these Terms at any time. Continued use means acceptance of updates.

23. Disclaimer

The Platform and all services are provided "as is" without warranties of any kind. We do not guarantee uninterrupted or error-free operation.