1. Introduction
This Privacy Policy explains how Chips (“we”, “our”, “us”) collects, uses, stores, and protects your personal data when you use our website, mobile application, and services (the “Platform”). By using our Platform, you agree to the terms of this Privacy Policy.
2. Information We Collect
“Personal Data” means any information relating to a Data Subject who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that Data Subject.
We may collect the following types of information:
- Personal Information: name, phone number, email address, delivery address.
- Account Information: login details and account activity.
- Order Information: purchased products, transaction details, order history.
- Payment Information: processed securely via third-party providers (we do not store card details).
- Technical Data: IP address, device type, browser type, and usage data.
- Cookies & Tracking Data: information collected via cookies and similar technologies.
Automated Information
We automatically collect and store certain types of Personal Data about your use of the Platform. We use “cookies” and other unique identifiers, and we obtain certain types of Personal Data when your web browser or device accesses the Platform. We may collect automatic Personal Data from, including without limitation:
A) the internet protocol (IP) address used to connect your computer to the internet;
B) login, email address and password;
C) the location of your device or computer;
D) device metrics such as when a device is in use, application usage, connectivity data, and any errors or event failures;
E) version and time zone settings; and
F) purchase history.
3. How We Use Your Information
We use your information for the following purposes:
- To process and fulfill orders
- To arrange delivery and logistics
- To provide customer support
- To improve our Platform and services
- To detect and prevent fraud or unauthorized activity
- To send order updates and important notifications
- To provide marketing communications (if applicable)
4. Legal Basis for Processing
We process your data based on:
- Contractual necessity (to fulfill your orders)
- Your consent (for marketing and optional services)
- Legal obligations
- Legitimate business interests (such as improving services and preventing fraud)
5. Sharing of Information
We may share your data with trusted third parties only when necessary, including:
- Payment service providers (for transaction processing)
- Delivery and logistics partners
- IT and hosting providers
- Analytics and marketing services (such as Google or Meta, if used)
We do not sell your personal data.
6. Data Retention
We retain your personal data only for as long as necessary to:
- Fulfill orders and provide services
- Comply with legal and accounting requirements
- Resolve disputes and enforce agreements
7. Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.
8. Your Rights
You have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data (where applicable)
- Withdraw consent for marketing communications
9. Cookies
We use cookies and similar technologies to:
- Improve user experience
- Analyze website performance
- Support marketing and advertising
You can control or disable cookies through your browser settings.
10. Third-Party Services
Our Platform may include links or integrations with third-party services. We are not responsible for the privacy practices of those third parties.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page, and continued use of the Platform constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions or requests regarding this Privacy Policy or your personal data, you may contact us through our official support channels.