A safety net for your devices, beyond the warranty.
A manufacturer's warranty only covers defects for a limited time. Chips Warranty (Powered by GIG Insurance Company) is a comprehensive safety net for real-life situations — accidental damage, liquid spills, forceful theft, and unexpected mechanical failures.
With Chips Warranty (Powered by GIG Insurance Company), your device is protected against accidental damage — cracked screens, liquid spills, and unexpected mechanical failures — well beyond the manufacturer's cover.
Compare packagesYour device is more than just technology
It's part of your everyday. Discover two easy ways to keep it protected.
Essential Warranty
Extend the manufacturer's warranty for up to 2 years from the date of purchase for straightforward, longer-lasting peace of mind.
- Manufacturer extension up to 2 years
- Free repairs under manufacturer warranty
- 24 working hours approval for cases
Device Protection
Extend the manufacturer's warranty up to 2 years, plus up to 2 years of full device protection from the date of purchase covering accidental damage, forceful theft**, voltage, humidity and more.
- Up to 2 years manufacturer extension
- Up to 2 years device protection
- Accidental damage, forceful theft, voltage & more
Protection built for real life
Accidental damage
Faults caused by accidental damage, liquid spills, or water damage are covered under Device Protection.
Forceful theft**
Compensation of up to 70% if the device is forcefully stolen, with valid verified documents, such as a police investigation document verified by government entities.
Voltage damage
Any damage resulting from electrical faults is covered.
Humidity & dust
Damage affecting device efficiency due to dust and humidity is covered.
High-quality spare parts
Genuine spare parts sourced from our main service center in Tilal.
Direct repair for pre-approved cases
Non-beyond repair claims can be processed directly without full or partial payment.
48 working hours approval
Fast approval response for beyond-repair devices, within 48 working hours.
International warranty
International coverage for up to 30 days from the date of travel.
Replacement for beyond repair
Only 30% is deducted from the purchase price for devices requiring total replacement on the first claim.
Extended warranty
Coverage beyond the manufacturer warranty.
How to make a claim
Visit Chips Service Center — Tilal Branch to submit your device, or call our customer service for any clarification.
Visit a service center
Take your device to a Chips Service Centre to submit a damage claim.
Present the proof of purchase
Bring the original purchase invoice along with the device.
Assessment in 24 working hours
Our agents assess the status of the device and contact you within 24 working hours; repairable devices are fixed directly.
Forceful theft claim?
You'll also need a copy of your CID, a police report, a written explanation of the theft status, and proof of purchase. See full details
Everything, side by side
← Swipe to compare both packages →
| Features | Essential Warranty | Device Protection |
|---|---|---|
| Extend manufacturer warranty up to 2 years | ||
| Free repairs under manufacturer warranty, up to the value of the device | ||
| Accidental damage (up to 2 years) | ✕ | |
| Forceful theft** | ✕ | |
| Voltage damage | ✕ | |
| Humidity & dust damage | ✕ | |
| Direct repair for pre-approved cases | ✕ | |
| 48 working hours approval cases | ||
| International warranty (forceful theft) | ✕ | |
| Replacement for beyond repair* | Not applicable | |
| Repair charges (device protection)*** | Not applicable | Free of charge |
| Replacement charges (non-repairable devices)*** | Not applicable | 30% of device price |
* Any replacement of the device carries a depreciation of 30% from the retail price.
Exclusions & how to apply
Exclusions
The following are not covered under the Chips Warranty packages:
- 1Expenses already covered under the manufacturer's or importer's legal warranty or guarantee.
- 2Accessories included with the product or used alongside it (e.g. charger, cable), unless covered by a separate Extended Warranty Insurance.
- 3Replacement of consumables or accessories.
- 4Normal wear and tear of parts from regular use that doesn't affect device performance.
- 5Routine maintenance, cleaning, adjustment, inspection, modification, formatting, and residue removal.
- 6Damage caused by unauthorized repairs, theft, robbery, misuse, or faulty use as stated in the repair report.
- 7Damage from sand, water or liquid, user-induced physical damage, fire, flood, lightning, intentional damage, impact, corrosion, battery leakage, natural disasters, or animal/insect infestation.
- 8Damage resulting from the use of unauthorized cables or connections, unauthorized use, or accidental damage.
- 9Costs of disassembling or reassembling the product for reasons other than Extended Warranty Insurance claims.
- 10Damage from external factors such as power supply, energy acquisition, signal failure, or transmission issues.
- 11Problems or defects not covered by the manufacturer's or importer's warranty.
- 12Lifespan reduction or performance degradation due to normal battery usage.
- 13Failures from misuse, deliberate negligence, faulty settings, faulty installation, or unfitting accessories.
- 14Damage to data, equipment, or software due to a virus infection or the like.
How to apply
- Visit a Chips Service Centre to submit a damage claim.
- Present the original purchase invoice along with the device.
- Service center agents will assess the issue and contact you within 48 working hours.
- If repairable, the defective parts are replaced to get the device performing again.